Privacy Policy – Dhil’s

This Privacy Policy explains how Dhil’s Ltd and Dhil’s Wholesale Ltd (“we”, “us”, “our”) collect, use, and protect your personal information when you use our website (www.dhils-eats.com), place an order, or interact with us.

 

1. Who We Are

This website is operated by:

• Dhil’s Ltd – responsible for takeaway orders and direct customer interactions

• Dhil’s Wholesale Ltd – responsible for production, fulfilment, and wholesale operations

Both companies act as data controllers depending on how you interact with our services.

 

2. Information We Collect

We may collect and process the following information:

• Name

• Contact details (email address, phone number)

• Delivery and billing address

• Order details and purchase history

• Payment information (processed securely via third-party providers)

• Website usage data (e.g. cookies, analytics)

 

3. How We Use Your Information

We use your data to:

• Process and fulfil your orders

• Deliver products and manage logistics

• Communicate with you about your order

• Improve our website and services

• Send marketing communications (only if you opt in)

• Comply with legal obligations

 

4. Sharing Your Information

We only share your data where necessary, including with:

• Delivery partners (e.g. APC Overnight)

• Payment processors

• Website and ordering platform providers (e.g. Wix, Loke)

• Professional advisers (e.g. accountants, legal)

We do not sell your personal data.

 

5. Cookies

We use cookies and similar technologies to:

• Improve website functionality

• Analyse traffic and usage

• Support marketing efforts

You can manage or disable cookies through your browser settings.

 

6. Data Storage & Security

We take reasonable steps to protect your data using secure systems and trusted third-party providers. Payment details are processed securely and are not stored directly by us.

 

7. How Long We Keep Your Data

We retain your information only for as long as necessary to:

• Fulfil orders

• Meet legal and accounting requirements

• Resolve disputes

 

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

 

9. Contact Us

If you have any questions about this policy or your data, please contact:

📧 Email: info@dhils-eats.com

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 16/04/26